Refund policy

Due to hygiene standards, we do not offer returns or exchanges on grooming products unless the item arrives damaged or faulty.

If there’s an issue with your order, please contact us within 7 days with your order number and a photo of the issue. We’ll make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@scndrl.com.au. Please note that returns will need to be sent to the following address: 4 Monash Rd, Gladesville NSW 2111

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

 
If more than 7 business days have passed since we’ve approved your return, please contact us.